TERMS AND CONDITIONS OF RENTAL
Short-Term Villa Rental — Mango Hill Residence, Rawai, Phuket, Thailand
Operated by VCT Properties Co., Ltd.
1. Parties and Scope
1.1 These Terms and Conditions (“Terms”) govern the short-term rental of villa accommodation within Mango Hill Residence, located in Rawai, Phuket, Thailand (“the Property”, referring individually or collectively to Villa Victor, Villa Calista, Villa Yliana, Villa Laya, and Villa Odile, as applicable to the specific booking).
1.2 The Property is operated by VCT Properties Co., Ltd., a company registered under the laws of Thailand (company registration number 0835562017205), acting as operator and, where applicable, as booking agent for the guest (“the Operator”, “we”, “us”).
1.3 “Guest” means the individual who makes the booking and all persons named on or accompanying that booking who will occupy the Property during the rental period.
1.4 By confirming a booking directly with the Operator (via the Operator’s website, WhatsApp, or direct payment through Stripe), the Guest accepts these Terms in full. Where a booking is made through a third-party platform (Airbnb, Booking.com), that platform’s own booking conditions apply to the payment and cancellation process, and these Terms apply as a supplement covering house rules, on-site conduct, liability and use of the Property — see clause 5.4 and clause 14.
2. Booking and Confirmation Process
2.1 A booking request is not confirmed until (a) full or partial payment has been received in accordance with clause 3, and (b) the Operator has issued a written confirmation (email or messaging platform) stating the villa, dates, number of guests, and total price.
2.2 The Guest must provide accurate identification details (full name, nationality, passport number, contact details) for every occupant prior to arrival, in order to comply with Thai immigration reporting obligations (see clause 9).
2.3 The Operator reserves the right to decline or cancel a booking prior to confirmation, including where the Property is unavailable, where information provided is inaccurate, or where the booking appears to be for a purpose inconsistent with these Terms (e.g., events/parties — see clause 8).
2.4 Minimum stay requirements, if any, are indicated at the time of booking and may vary by season.
3. Price and Payment
3.1 The total price is as confirmed in writing at the time of booking and is expressed in Thai Baht (THB) unless otherwise agreed.
3.2 Payment schedule: for direct bookings made through the Operator’s online checkout, payment is due as displayed at the time of booking. For direct bookings paid by bank transfer, a deposit of 50% of the total price confirms the booking and the balance of 50% is due on arrival. For bookings via Airbnb or Booking.com, the payment schedule of that platform applies instead.
3.3 Accepted payment methods for direct bookings include bank transfer and Stripe (card payment). Payments through Stripe are processed in THB.
3.4 Utilities (electricity): Electricity is billed separately from the rental price, at actual cost, currently 5.5 THB per kWh (subject to variation in line with the local supplier’s tariff). Meter readings (with photographic evidence) are taken at check-in and check-out, and the Guest is invoiced for the difference at check-out, or it is deducted from the security deposit (clause 4). Indicative average daily consumption under normal use is 100–400 THB/day depending on villa size and air-conditioning use; this is provided for guidance only and is not a cap.
3.5 All prices are inclusive of applicable Thai taxes unless stated otherwise.
4. Security Deposit
4.1 A security deposit may be requested on arrival. Its amount depends on the length and value of the stay and is communicated to the Guest at check-in. It may be paid by bank transfer, card pre-authorisation, or cash, and covers (a) the net electricity consumption under clause 3.4, and (b) any loss or damage to the Property or its contents beyond normal wear and tear.
4.2 The deposit, less any deductions properly evidenced under clause 4.1, is returned to the Guest on the day of check-out.
4.3 Any deduction from the deposit will be itemised and, where reasonably possible, supported by photographic evidence and/or repair invoices.
4.4 For bookings made via Airbnb or Booking.com, the deposit/damage mechanism of that platform may apply instead of, or in addition to, this clause, depending on the platform’s own terms.
5. Cancellation, Refund and Modification Policy
5.1 For direct bookings (website, WhatsApp, Stripe), the cancellation policy is strict:
- Cancellation within 24 hours of the booking confirmation: full refund (100%) of amounts paid, provided the check-in date is still more than 60 days away.
- Cancellation after that 24-hour period and 60 days or more before the check-in date: 50% of the total booking price is refunded. Where the Guest has paid only the 50% deposit, that deposit is retained and no further amount is due.
- Cancellation less than 60 days before the check-in date, or no-show: no refund of amounts paid.
- Cancellation requests must be made in writing (email or WhatsApp) and take effect on the date they are received by the Operator.
- Force majeure cancellations are governed by clause 12.
5.2 Date changes/modifications are subject to availability and may be accommodated at the Operator’s discretion.
5.3 Early departure or late arrival does not entitle the Guest to any refund of unused nights, except where the shortened stay results from a failure by the Operator to provide the Property as booked.
5.4 Bookings via Airbnb or Booking.com: the cancellation policy selected by the Operator on that platform (as displayed to the Guest at the time of booking on the platform) governs the refund of amounts paid through that platform. These Terms do not override the applicable OTA cancellation policy for payment/refund purposes, but continue to apply to all other aspects of the stay (house rules, liability, conduct).
6. Check-in / Check-out
6.1 Standard check-in: between 15:00 and 20:00 (Phuket time). Standard check-out: before 11:00 (Phuket time). Early check-in or late check-out may be requested and is subject to availability, at the Operator’s discretion, and may incur an additional charge communicated at the time of the request.
6.2 Check-in is self-service via smart lock (keyless entry) — no fixed appointment is required. Shortly after arrival, the Operator’s on-site manager will visit the Guest to welcome them, share local recommendations, and complete mandatory guest registration (see clause 9).
6.3 The access code/credentials provided are personal to the booking and must not be shared beyond the registered occupants.
7. Occupancy Limits
7.1 The maximum number of occupants (including children and infants) per villa is strictly limited as follows and may not be exceeded without the Operator’s prior written consent:
| Villa | Bedrooms | Maximum guests |
|---|---|---|
| Villa Victor | 4 | 8 |
| Villa Calista | 4 | 8 |
| Villa Odile | 2 | 4 |
| Villa Yliana | 1 | 2 |
| Villa Laya | 1 | 2 |
7.2 Exceeding the maximum occupancy without consent constitutes a material breach of these Terms and may result in immediate termination of the stay without refund, and additional charges.
7.3 Visitors who are not registered guests may not stay overnight without the Operator’s prior written consent.
8. House Rules
8.1 Events and parties: The Property is a private residential villa, not an event venue. Parties, large gatherings, and commercial events are not permitted without the Operator’s prior written consent.
8.2 Smoking: Smoking is not permitted inside the villa. Outdoor areas may be used for smoking at the Guest’s own risk, with due care for the Property and its furnishings.
8.3 Pets: Pets are not permitted unless agreed in writing with the Operator before the booking is confirmed.
8.4 Pool safety: The private pool at each villa is not fenced and has no self-locking gate. Children must be supervised by a responsible adult at all times when in or near the pool. The Operator accepts no liability for accidents arising from lack of supervision, and Guests use the pool entirely at their own risk (see also clause 11).
8.5 Noise and neighbours: Mango Hill Residence is a small residential enclave of five independent villas; Guests must respect quiet hours between 22:00 and 08:00 out of consideration for neighbouring villas and the local community.
8.6 Breach of these house rules may result in a request to vacate the Property without refund, without prejudice to any other remedy available to the Operator.
9. Guest Registration / Immigration Compliance (TM30)
9.1 Thai law requires that every foreign guest staying at the Property be registered with Thai Immigration within 24 hours of arrival (“TM30”). To comply, the Guest must provide a valid passport for photocopying/scanning by the Operator’s on-site manager upon arrival.
9.2 By booking, the Guest consents to this registration process and acknowledges it is a legal requirement, not an optional service (see also clause 10 on personal data).
9.3 Failure to provide valid identification may result in the Operator being unable to confirm check-in.
10. Personal Data / PDPA
10.1 The Operator processes personal data (including passport details collected under clause 9, booking and payment information, and — where used — smart lock access logs) in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).
10.2 Personal data is collected and used solely for the purposes of (a) fulfilling the booking and stay, (b) complying with Thai immigration reporting obligations, (c) billing (including utility reconciliation under clause 3.4), and (d) legitimate business purposes such as fraud prevention and, where consented, marketing communications.
10.3 Full details of how personal data is processed are set out in the Operator’s Privacy Policy, which forms part of these Terms.
10.4 The Guest may exercise data subject rights under the PDPA (access, correction, deletion, objection, as applicable) by contacting the Operator using the contact details provided at booking.
11. Liability, Insurance and Guest Responsibility
11.1 The Guest is responsible for their own safety and that of their group during the stay, including in relation to the swimming pool (clause 8.4), outdoor areas, kitchen appliances, and any activities booked through third-party providers recommended by the Operator (clause 13).
11.2 To the fullest extent permitted under Thai law, the Operator’s liability for loss, injury, or damage arising from the Guest’s stay is limited to cases of proven negligence or wilful misconduct by the Operator or its staff, and excludes indirect or consequential loss.
11.3 The Operator strongly recommends that all Guests obtain comprehensive travel insurance covering trip cancellation, medical expenses, and personal liability before travel.
11.4 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under Thai law, including liability for death or personal injury caused by gross negligence.
12. Force Majeure
12.1 Neither party is liable for failure to perform its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, pandemic or public health measures, government action, civil unrest, or failure of essential utilities not attributable to the Operator.
12.2 Where the Operator is unable to provide the booked Property due to a force majeure event, the Operator will offer the Guest, at the Guest’s choice: (a) an alternative villa of comparable standard if available, (b) a rescheduled stay, or (c) a full refund of amounts paid for the affected nights.
13. Third-Party Services
13.1 The Operator’s on-site manager may recommend or arrange third-party services (airport/island transfers, car or scooter rental, excursions, private chef, etc.) as a convenience to the Guest. Indicative transfer rates: 1,000 THB (1–3 guests) / 1,200 THB (4–8 guests) for airport or similar transfers; rates are indicative and confirmed at the time of the request.
13.2 Such third-party services are provided by independent providers, not by the Operator. The Operator is not a party to, and accepts no liability arising from, the contract between the Guest and the third-party provider.
14. Bookings Made Through Third-Party Platforms (Airbnb / Booking.com / Direct Website Checkout)
14.1 Where a booking is made through Airbnb, Booking.com, or another online travel agency (“OTA”), the payment terms, cancellation policy, and dispute resolution mechanisms of that OTA govern the commercial relationship for that booking, in addition to these Terms.
14.2 Direct bookings made via the Operator’s own website are completed through the Operator’s booking and checkout engine at mangohillresidence.com (operated on behalf of the Operator via the Hostaway platform). Such bookings are direct bookings with the Operator and are governed by these Terms, including the cancellation policy in clause 5.1.
14.3 In case of conflict between these Terms and the applicable OTA’s terms regarding payment or cancellation specifically, the OTA’s terms prevail for that aspect only. For all other matters (house rules, occupancy, liability, data protection, conduct on the Property), these Terms apply regardless of the booking channel.
15. Damage, Complaints and Dispute Resolution
15.1 Any damage to the Property or its contents must be reported to the on-site manager as soon as reasonably possible.
15.2 Complaints regarding the condition of the Property should be raised with the on-site manager promptly during the stay, to allow the Operator a reasonable opportunity to remedy the issue.
15.3 The parties will attempt to resolve any dispute amicably in the first instance.
16. Governing Law and Jurisdiction
16.1 These Terms are governed by the laws of the Kingdom of Thailand.
16.2 Any dispute arising out of or in connection with these Terms, or the stay at the Property, that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent Thai courts having jurisdiction over Phuket Province.
17. Miscellaneous
17.1 If any provision of these Terms is held invalid or unenforceable under Thai law, the remaining provisions continue in full force.
17.2 These Terms, together with the specific booking confirmation, constitute the entire agreement between the Guest and the Operator for the stay, save for the OTA terms referenced in clause 14 where applicable.
17.3 The Operator may update these Terms from time to time; the version applicable to a given stay is the version in force at the time the booking was confirmed.
Effective date: 26 October 2026 Operator: VCT Properties Co., Ltd. — Mango Hill Residence, Rawai, Phuket, Thailand Contact: WhatsApp wa.me/66946862921 · Contact page