Good to know
Frequently
asked
- What payment methods do you accept?
- We accept bank transfers to our Thai bank account: 50% deposit to confirm your booking, 50% on arrival.
- What is your cancellation policy?
- Our cancellation policy is strict: you can cancel free of charge within 24 hours of booking; after that, if you cancel 60 days or more before arrival, 50% of the booking total is refunded; if you cancel less than 60 days before arrival, or do not show up, the booking is non-refundable. To change your arrival or departure dates, contact us: we'll do our best to accommodate the request, subject to availability.
- Can you arrange airport transportation?
- Yes. A personal driver can pick you up from or drop you at Phuket Airport. Let us know your group size and any oversized luggage in advance.
- Is laundry service available?
- Laundry runs Monday to Saturday. Ironing is available every day.
- Do the villas have internet?
- All villas have high-speed fibre wifi, free of charge.
- Are pets allowed?
- No, pets are not permitted in the villas.
- What's the nearest airport?
- Phuket International Airport, in the north of the island, about 1h20 by taxi from the villas.
- Is smoking allowed?
- No, smoking is not permitted in any of the villas.